The national turnover rate for private duty caregivers in 2018 ballooned to 81.6% — by far the highest turnover rate in the 10 years Home Care Pulse of Rexburg, Idaho, has tracked this data.
That’s according to the recently released 2019 Home Care Benchmarking Study, which includes responses from 688 providers representing more than 1,100 locations.
In 2017, Home Care Pulse data showed a turnover rate of 66.7%.
When Home Care Pulse calculated the 81.6% turnover rate based off its respondents, it used the percentage of caregivers who quit or were terminated in 2018. Agencies included in the data had to have been in business for at least a full year.
Jeff Salter, founder/CEO of San Antonio-based Caring Senior Service, believes home care turnover rates are similar to that of the hospitality industry — where historical turnover rates have ranged from 70% to 130%.
“Turnover in home care is a factor of timing,” he says. “In restaurants, turnover is often caused by lack of work. If the restaurant is slow they send staff home or simply don’t call them in. People need to work, so they seek employment elsewhere.
“In home care, our ability to keep someone is mostly a function of hours available for the caregivers. We find that if we have full-time hours to offer, we have no shortage of caregivers. But when we have multiple clients that are only using us for few hours a week at specific times [such as 8 a.m. to noon], then we can only grant a limited schedule to those caregivers.”
If caregivers need more work than is available, they join another home care company or shift to a different industry, he says.
“The fact that caregivers can work either in home care or any other retail/hospitality job creates a real problem when you are measuring turnover,” he says.
Editor’s note: Learn more about the study at https://benchmarking.homecarepulse.com/.