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Home Health Compare refresh shows drop in number of agencies earning five stars in HHCAHPS

About 878 agencies nationwide earned five stars in the ratings system involving HHCAHPS, according to the ratings released in July 2019. That’s a significant decrease from May 2019.

In May, there were 1,553 5-star HHCAHPS agencies nationwide.


Unlike star ratings in quality of care, the patient satisfaction star ratings have previously fluctuated significantly each quarter.

 Number of agencies by HHCAHPS star rating
Star rating
Number of agencies, July 2019
Number of agencies, May 2019
Number of agencies, January 2019
Number of agencies, October 2018
5 stars
878
1,553
695
845
4 stars
2,451
2,429
2,494
2,091
3 stars
1,678
1,090
1,708
1,716
2 stars
503
482
638
846
1 star
76
80
91
130
No rating
5,714
5,732
5,759
5,810
Source: Home Health Compare