Skilled Nursing Facility

OIG releases nursing home complaint trends

The Office of Inspector General (OIG) has released an interactive map detailing nursing home complaint trends between 2016 and 2018. The map breaks down the amount of complaints per 1000 residents in each state. Of the 50 states, and Washington D.C, nine states had more than 60 serious complains per thousand residents. The report found a decline in immediate jeopardy complaints each year from 2016 to 2018, but an increase in high priority complaints, and overall complaints.

Trends in nursing home complaints, released by the OIG:

  2016 2017 2018
Number of Complaints Per 1,000 Nursing Home Residents 47.3 49.9 52.3
       
Number of Immediate Jeopardy Complaints

 

6,039 5,451 5,245
Number of Immediate Jeopardy Complaints Not Investigated Within 2 Days* 1,452 964 670
       
Number of High Priority Complaints

 

32,774 32,722 33,974
Number of High Priority Complaints Not Investigated Within 10 Days 5,061 5,305 6,540

*9 immediate jeopardy complaints were not conducted between 2016 and 2018.

**224 high priority complaints were not conducted between 2016 and 2018.

https://oig.hhs.gov/oei/maps/2019-nursing-home/all.html