Category: Private Duty

DOL issues opinion on home care wage issue; guidance indicates industry scrutiny

Recently released guidance from the U.S. Department of Labor (DOL) serves as a valuable reminder to agencies to track all employee hours worked. The opinion letter issued Dec. 21, 2018, by the DOL’s Wage and Hour Division addresses the compliance of one provider’s compensation plan for a home health aide. The guidance applies to skilled […]

Drive client satisfaction, caregiver retention with the right office staff

Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Doing so could cost your agency dearly. High-caliber office staff helped one Colorado-based private duty agency grow to a mid-sized agency in a short period of time. Touching Hearts At Home had just two people working in the office, but […]

Track key metrics to build partnerships with providers in value-based settings

Value-based purchasing is increasingly becoming the new normal in health care, and private duty agencies need to demonstrate their own value in order to remain relevant to referral sources. LIFETIME Care at Home in Guilford, Conn., grew its revenue by 5% in one year by earning a seat at the value-based purchasing table. “Value-based purchasing […]

Leverage Google business listing, positive reviews to earn prime slot in search

Online searches for in-home care are growing, but if you’re not making smart decisions around your online presence, you could be missing out on a potential marketing and referral treasure trove. Search engine optimization (consumers can find you online) was the top consumer marketing source for private duty agencies in 2017, according to the 2018 […]

CMS to require states self-report progress toward electronic visit verification

By Home Health Line. CMS is seeking public comment on a proposal to implement a survey requiring states report progress toward implementing electronic visit verification (EVV) as required by the 21st Century Cures Act. The survey will be a live form, which means states will be able to update their status as they progress. Comments […]

Review documentation to ensure it’s written in understandable language

Ensure caregivers speak to clients in a way that clients can comprehend and that any documentation your agency provides is understandable as well. A huge percentage of U.S. adults have some form of literacy issue, notes Misty Kevech, project coordinator for the Home Health Quality Improvement (HHQI) National Campaign. And clients who are 65 years […]

Build a strong employment brand to best attract top talent to your agency

Understand and implement the key elements of an engaging employment brand to better recruit qualified candidates to your agency. A successful employment brand should include a strong website, compelling job descriptions and clearly defined career paths. When done strategically, these elements work to form a single, cohesive brand around employment at your agency. An employment […]

Study shows ‘clear correlation’ between wages and turnover rate in home cares

Home care agencies that offer caregivers the most money have turnover rates far lower than the national average, while agencies that pay the least have significant turnover rates. That’s according to the latest benchmarking study by Home Care Pulse of Rexburg, Idaho. “The correlation between wages and turnover is also clear from regional data; the […]

In #MeToo era, tighten up sexual harassment training and policies to avoid big settlements

In an era of heightened awareness, it’s more important than ever to make sure your agency’s sexual harassment policy is clear, effective and followed. Sexual harassment is covered in civil rights law under Title VII, and claims against harassers and the businesses that employ them can be brought via the Equal Employment Opportunity Commission (EEOC) […]

Survey your staff and act based on responses — it may help with retention rates

With turnover rates in home care hovering near 67%, it’s vital to poll your agency’s caregivers in order to better identify what they care about and how to best retain them. One strategy to help with employee satisfaction and retention is to understand and appreciate your workforce’s cultural diversity, says Hayley Gleason, interim executive director […]