Category: Private Duty

Take the following steps to protect your agency from age discrimination claims

In an era of increased awareness of discrimination and harassment in the workplace, it’s important to remember not to discriminate against employees based on age. The rules regarding age discrimination differ in some ways from other types of unlawful discrimination in the workplace, which can trip up the unsuspecting. For example, while overt age discrimination […]

HHS lays out ‘voluntary cybersecurity practices’ for health care providers

HHS recently released suggested measures to protect health care businesses from cyberattacks on their electronic health record (EHR) systems and protected health information (PHI). Included among threats HHS says agencies should watch for is ransomware, which has become a common hacking exploit in health care. HHS announced it was issuing the guidance in keeping with […]

DOL proposes raising minimum salary requirements for worker overtime exemption

Ensure all employees are properly classified and paid appropriately based on that classification and proposed salary level changes. Doing so will ensure your agency is in compliance before finalization of a newly proposed rule raising the salary threshold for employee overtime exemption. The U.S. Department of Labor (DOL) on March 7 announced a proposed rule […]

Navigate high-stakes challenges of employee medical, recreational marijuana use

Ensure your agency has a drug use policy in place and enforces it consistently to help protect against the many legal challenges presented by the growing legalization of marijuana. Thirty-three states, Washington D.C., Guam and Puerto Rico have approved public medical marijuana programs. In 10 states, recreational use also is legal. Specifics of these laws […]

8 steps to protect patient data sent to and from business associates

Assess how you and your business associates transmit PHI to each other as part of your regular HIPAA risk analysis. If you uncover any vulnerabilities, resolve them. Ensure your agreements with business associates say that the business associate will implement safeguards to protect the PHI it creates, receives, maintains or transmits for the covered entity. If the […]

DOL issues opinion on home care wage issue; guidance indicates industry scrutiny

Recently released guidance from the U.S. Department of Labor (DOL) serves as a valuable reminder to agencies to track all employee hours worked. The opinion letter issued Dec. 21, 2018, by the DOL’s Wage and Hour Division addresses the compliance of one provider’s compensation plan for a home health aide. The guidance applies to skilled […]

Drive client satisfaction, caregiver retention with the right office staff

Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Doing so could cost your agency dearly. High-caliber office staff helped one Colorado-based private duty agency grow to a mid-sized agency in a short period of time. Touching Hearts At Home had just two people working in the office, but […]

Track key metrics to build partnerships with providers in value-based settings

Value-based purchasing is increasingly becoming the new normal in health care, and private duty agencies need to demonstrate their own value in order to remain relevant to referral sources. LIFETIME Care at Home in Guilford, Conn., grew its revenue by 5% in one year by earning a seat at the value-based purchasing table. “Value-based purchasing […]

Leverage Google business listing, positive reviews to earn prime slot in search

Online searches for in-home care are growing, but if you’re not making smart decisions around your online presence, you could be missing out on a potential marketing and referral treasure trove. Search engine optimization (consumers can find you online) was the top consumer marketing source for private duty agencies in 2017, according to the 2018 […]