Category: Private Duty

Survey your staff and act based on responses — it may help with retention rates

With turnover rates in home care hovering near 67%, it’s vital to poll your agency’s caregivers in order to better identify what they care about and how to best retain them. One strategy to help with employee satisfaction and retention is to understand and appreciate your workforce’s cultural diversity, says Hayley Gleason, interim executive director […]

Pick up the hiring pace, beat the clock to win the caregiver recruitment race

Start processing potential caregivers immediately after the interview to pick up the pace on recruitment and make sure interested, qualified candidates don’t get scooped up before your agency can officially hire them. The caregiver shortage is the top reported threat to business growth for private duty businesses today, and while there are many specific challenges […]

New guidance answers some questions on electronic visit verification requirement

New guidance for implementing electronic visit verification (EVV) as required under the 21st Century Cures Act may open the door for agencies to seek financial support for the cost of implementing such a system. The 21st Century Cures Act requires states implement an EVV system for providers offering personal care, homemaking, respite and other non-medical […]

PAID program may provide agencies a pathway for correcting FLSA violations

For the first time, the U.S. Department of Labor is offering a program to allow home care agencies and other companies to self-disclose Fair Labor Standards Act (FLSA) violations in exchange for Labor waiving civil monetary penalties and liquidated damages. The Payroll Audit Independent Disclosure (PAID) program, which began April 1, could be significant for […]

New study: Turnover rate for caregivers continues skyrocketing, rises to 66.7%

Seek out ways to encourage and promote your agency’s top caregivers. Doing so will help with your agency’s retention rate — an ongoing struggle that’s worse now than ever before for the private duty industry. Several years ago the turnover rate at A Caring Hand Inc. in Vernon, Conn., roughly matched the national average. To […]

Maintain caution around joint employment issues after previous ruling reinstated

The National Labor Relations Board (NLRB) has changed its stance and will now, once again, find that two or more entities are joint employers of a single workforce if they share or determine together matters governing the essential terms and conditions of employment. The recent change means that an employer could be a “joint employer” […]

Agency reduces liability, productivity drain by eliminating petty cash

After years of using cash to handle client needs such as grocery shopping, one California agency made the decision to reduce risk while saving time and money by introducing a new card solution. Burlingame, Calif.-based Sage Eldercare Solutions started having its caregivers use True Link cards as part of its home care business. True Link […]

Houses burned down, but agency worked hard to keep clients, caregivers safe

Consider using an assessment tool to identify clients who would be in greatest need of assistance during emergencies. Doing this kind of preparatory work will help your agency better protect clients in the event disaster strikes in your area. About 4 a.m. Oct. 9, with a massive wildfire raging, employees with At Your Service Home […]