Quality Care Now Means Safety First We believe the impact of coronavirus will be felt for years—not weeks—to come. But you can still operate your business successfully by implementing new protocols and safety practices. Now more than ever, older adults need home care—and reliable agencies that prioritize their health and safety.
Clients, caregivers, and referral sources will be seeking out quality agencies who have put systems and protocols in place to support their safety. At the start of the coronavirus outbreak, Honor created a dedicated COVID-19 response team that’s been working around the clock to update each of our policies and procedures to support safer practices for our caregivers and clients.
Based on this work, we’ve created a checklist of questions that any agency should be prepared to answer during these uncertain times. We hope this helps you to develop a comprehensive preparedness plan that’s right for your agency— and builds greater confidence in your ability to support the safety of your clients and caregivers.
Enhanced Safety Protocols
• What are your updated safety protocols and how are they documented?
• What are your call-off and sick leave policies for caregivers with infectious symptoms?
• What is your clearance policy for caregivers to return to work after reporting infectious symptoms?
• When do you require personal protective equipment (PPE), such as gloves and masks, and how do you help your clients acquire hard-to-find items?
Remote Selling Tactics
• Have you determined which parts of the consult need to be in person and which can be done over the phone?
• How have you updated your consult form to screen for infection symptoms risk?
• How are you continuing to engage and educate referral sources by phone and email?
• How have you updated your website and marketing materials to reflect your COVID-19 preparedness plan?
• Under what conditions will you staff your caregivers at facilities?
• Under what conditions will you accept new clients coming from facilities?
Caregiver Communication and Training
• How are you preparing for virtual interviews and orientations?
• What training do you provide your caregivers to support proper infection control?
• How often do you update your caregiver protocols and how will you communicate these updates to them?
• How do you ensure that caregivers comply with your safety protocols?
• What additional resources do you offer caregivers if they can’t work due to illness?
Emergency Preparedness Plan
• What’s your 24/7 support plan for emergency situations?
• If a caregiver is suspected or confirmed to have COVID-19, what will you do?
• If a client is suspected or confirmed to have COVID-19, what will you do?
• If your caregiver can’t fulfill a visit at the last minute, how will you restaff the visit?
• What’s your emergency supply of PPE?
Being prepared to answer these questions in a way that works for you and your agency shows that you prioritize client and caregiver safety now and into the future. We hope you, your staff, your caregivers, and your clients stay healthy and well.