Tag: agency

Consider these 4 tips to bolster your agency’s caregiver recruitment efforts

Turnover for private duty caregivers is an ongoing challenge in the industry, and it’s only getting worse. Consider the following tips to help address turnover at your own agency: 1. Focus on compelling job post headlines. A powerful headline can be the difference between a job candidate scrolling past your agency’s post and following through […]

CMS updates guidance on certain NOA reporting

On Sept. 10, 2021, CMS provided updated guidance on certain claims as agencies transition from the monthly RAP to a one-time Notice of Admission (NOA) in 2022. As previously noted by CMS, for beneficiaries receiving home health services in 2021 whose services will continue in 2022, the agency will need to submit a one-time, artificial […]

CMS preparing to test shorter, online HHCAHPS

Plans to test a shorter, web-based version of the Home Health Care CAHPS (HHCAHPS) survey are expected to be published in the Federal Registry on Thursday, Aug. 5, 2021. CMS wants to test the response rates and scores of a web-based mode for the survey, with hopes of adding it to the mail and telephone […]

Home health agency settles overtime complaint for $85,000

A western Massachusetts home health agency will pay more than $85,000, including $77,000 in restitution to 79 employees, to settles allegations that the company failed to pay workers for travel time, according to a June 14 news release from Mass. Attorney General Maura Healey. The AG’s office issued two citations against Compassionate Healthcare Systems LLC […]

Agency to pay $140,000 after overtime lawsuit from DOL

A Pennsylvania home health agency will pay $66,000 in back wages and an equal amount in liquidated damages to 98 registered nurses and licensed practical nurses after an investigation by the U.S. Department of Labor noted a failure to pay overtime wages, including payment for ancillary work and work-related travel, according to a DOL news […]

OSHA Focuses Enforcement Efforts on Higher-Risk Workplaces Amid Pandemic

On March 21, 2021, the Occupational Safety and Health Administration (OSHA) published a national emphasis program (NEP) to focus its enforcement efforts on preventing employees from contracting COVID-19 and protecting those who report unsafe working conditions. In general, an NEP is a method by which OSHA temporarily focuses its resources on a specific danger or […]

CMS: Pay attention to telehealth billing rules

CMS is reminding providers to ensure that Medicare claims for telehealth are correctly billed. The agency issued broadly expanded telehealth services as part of its response to the COVID-19 public health emergency. However, a 2018 Office of Inspector General audit found that CMS paid practitioners for some telehealth claims that did not meet Medicare requirements […]

Drive client satisfaction, caregiver retention with the right office staff

Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Doing so could cost your agency dearly. High-caliber office staff helped one Colorado-based private duty agency grow to a mid-sized agency in a short period of time. Touching Hearts At Home had just two people working in the office, but […]

Early PDGM data reveal surprising findings about agency behavior

Data from a recent study of Medicare home health cost reports supports the case that the home health industry didn’t respond with the behavioral adjustments that CMS predicted prior to PDGM. And agencies have experienced increased challenges due to the public health emergency (PHE) that CMS should consider when finalizing the 2021 payment rule. The […]

Successfully Evaluate and Select Your EVV Vendor

By: Navin Gupta, VP, Home Health, Hospice & Private Duty, MatrixCare On January 1, 2020, new federal requirements for Electronic Visit Verification (EVV) went into effect. EVV systems, according to the mandate, must electronically verify: the type of service performed, the individual receiving the service, the date of the service, the location of service delivery, […]