Tag: referrals

New reports show increase in home health referrals during pandemic

New data on home health referrals during the pandemic notes what industry leaders have been saying for months: home health clinicians are on the front lines during the COVID-19 pandemic, treating an increasing number of patients, including those with the coronavirus. A updated CMS Snapshot report on beneficiaries hospitalized with COVID-19 found that 14% of […]

Make it easier for referral sources to make appropriate referrals

Home care agencies are not immune to the risks to business continuity brought on by COVID-19. Agencies are experiencing decreases in census, hours and revenue and are beginning to lay off staff or severely cut back hours. In a recent poll of more than 100 home care agency representatives, only 1% reported that referrals are […]

Use village strategy to help seniors stay independent, simultaneously get referrals

Getting involved with the village movement may be an untapped opportunity for private duty agencies. Working with villages has resulted in a steady stream of referrals for Osborne Home Care in Rye, N.Y. About 10% of the agency’s referrals come from villages, estimates Michele Thomas, executive vice president of Osborne Home Care in Rye, N.Y. […]

Look inward and follow these key steps when your home care referrals drop

If you can’t keep referral sources engaged and content, you are one good competitor away from losing your position in the market. Taking the time to set solid expectations and guidelines for your entire agency — and focusing on providing an out-of-this-world customer experience — will have far reaching returns. If you see referrals falling, […]

Use education about CCM codes to get in the door with referral sources

Educate doctors about revenue opportunities involving CCM to get your foot in the door with potential referral sources. But note that one CCM vendor recently got in trouble for providing services improperly. William Henry, the former owner and CEO of a Hartselle, Ala. company that provided chronic care management (CCM) services has been sentenced to […]

Track key metrics to build partnerships with providers in value-based settings

Value-based purchasing is increasingly becoming the new normal in health care, and private duty agencies need to demonstrate their own value in order to remain relevant to referral sources. LIFETIME Care at Home in Guilford, Conn., grew its revenue by 5% in one year by earning a seat at the value-based purchasing table. “Value-based purchasing […]

MACs to hold two webinars about referrals and documentation

By Home Health Line. Part A/B and home health Medicare Administrative Contractors (MACs) are collaborating to hold two webinars Dec. 12 about home health referrals and clinical documentation requirements. The webinars will be held 11 a.m. to 12:30 p.m. EST and 3 p.m. to 4:30 p.m. EST. Among the topics slated for discussion: an overview […]

Agency’s tech built to track outcomes, attract referrals in value-based space

Homewatch Caregivers, a non-medical home health care agency, recently launched proprietary technology that gives a visual, digital representation of how clients are doing in the agency’s care. The technology allows clients and families to track progress and also lets the agency demonstrate outcomes to referral sources, says Julie Smith, the agency’s COO and president. Demonstrating […]

Tip: Get creative to boost referrals

Depending on where you are in the country, your organization may be fighting for market share. Connecting with other organizations and getting them to refer patients is critical to your success. But for many, these efforts have become rote and predictable. If this sounds like you, it’s time to shake things up by adopting some […]