Tag: Retention

Drive client satisfaction, caregiver retention with the right office staff

Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Doing so could cost your agency dearly. High-caliber office staff helped one Colorado-based private duty agency grow to a mid-sized agency in a short period of time. Touching Hearts At Home had just two people working in the office, but […]

Study shows ‘clear correlation’ between wages and turnover rate in home cares

Home care agencies that offer caregivers the most money have turnover rates far lower than the national average, while agencies that pay the least have significant turnover rates. That’s according to the latest benchmarking study by Home Care Pulse of Rexburg, Idaho. “The correlation between wages and turnover is also clear from regional data; the […]

Survey your staff and act based on responses — it may help with retention rates

With turnover rates in home care hovering near 67%, it’s vital to poll your agency’s caregivers in order to better identify what they care about and how to best retain them. One strategy to help with employee satisfaction and retention is to understand and appreciate your workforce’s cultural diversity, says Hayley Gleason, interim executive director […]

New study: Turnover rate for caregivers continues skyrocketing, rises to 66.7%

Seek out ways to encourage and promote your agency’s top caregivers. Doing so will help with your agency’s retention rate — an ongoing struggle that’s worse now than ever before for the private duty industry. Several years ago the turnover rate at A Caring Hand Inc. in Vernon, Conn., roughly matched the national average. To […]