Between 2013 and 2015, researchers interviewed more than 11,000 residents living in Kansas nursing homes that promoted person-centered care practices. The interview questions were split up into four topics: quality of life, quality of care, quality of services, and global satisfaction subdomains.
The study, published in The Journal of Post-Acute and Long-Term Care Medicine, provides evidence that implementing person-centered care in nursing homes is effective in increasing resident satisfaction, with residents in homes that fully implemented person-centered care found to have overall satisfaction with quality of life and quality of care.
SNF Risk Management Through Person-Centered Care, written by risk management specialist Carol Marshall, MA, provides instructions for facilities to develop an effective customer service program, using person-centered care to build partnerships with residents, families, staff, and the media. This resource also offers several methods for reducing the potential for litigation, steps for improving your facility’s reputation, and includes in-services to train employees on the importance of customer service. Click here to begin improving your residents’ satisfaction today!