Category: Private Duty

NLRB’s decision on mandatory arbitration ‘levels the playing field’ for employers

The National Labor Relations Board’s (NLRB) August 14 decision on employers’ use of mandatory arbitration agreements provides clarity and helps companies conduct business “without having to walk on eggshells,” according to the lead attorney arguing the employer’s case before the Board. The Board’s decision in Cordua Restaurants, Inc., was the first NLRB case on mandatory […]

5 tips to improve mealtime, nutrition for your agency’s clients

Cooking and nutrition training not only enables caregivers to provide clients with better tasting food, but also with meals that are better for them. “Caregivers need to understand how to take care of these more chronic and fragile older clients,” says Chef Beth Scholer, CC, CDM, CFPP and CEO of Caregivers Kitchen. “Most don’t understand […]

Improve client outcomes and satisfaction with nutrition, culinary training

Training caregivers to address nutrition and improve their own cooking skills can help with both client outcomes and satisfaction. Several years ago, Angel Corps co-owner Dorian Maples realized the agency had a problem with its meal preparation services. “We were getting consistent complaints from our clients that our staff didn’t know how to cook,” Maples […]

Employers likely to notice change after Acosta’s departure from DOL

U.S. Department of Labor (DOL) Secretary Alexander Acosta’s announcement that he is leaving his post amid controversy over his role in a lenient plea deal for multimillionaire Jeffrey Epstein is likely to bring a change in tone to the agency. Acosta’s resignation will be effective a week after his July 12 announcement. He had faced […]

Tech-savvy startup formerly known as HomeHero making a fresh start

The tech-savvy startup HomeHero — once among the group of companies dubbed the “Uber” of elder care — may be making a comeback more than two years after getting out of the home care business. HomeHero and similar companies became a source of competition to traditional private duty agencies by using a technology-based model featuring a list of online […]

Home care aides often encounter verbal abuse while on the job, study shows

Home care aides often suffer verbal abuse at the hands of clients and their families, according to a study published in Occupational & Environmental Medicine. The study involved people with a range of titles including home health aide, certified nursing assistant, hospice aide, personal care aide, personal care attendant and homemaker. About 7% of aides […]

6 tips to address climbing caregiver turnover rates in private duty home care

The national turnover rate for private duty caregivers has soared at an alarming rate, and agency leaders are looking for new ways to keep quality caregivers in place. Turnover in 2018 climbed to 81.6%, according to the 2019 Home Care Benchmarking Study conducted by Rexburg, Idaho-based Home Care Pulse, which includes responses from 688 providers […]

Look inward and follow these key steps when your home care referrals drop

If you can’t keep referral sources engaged and content, you are one good competitor away from losing your position in the market. Taking the time to set solid expectations and guidelines for your entire agency — and focusing on providing an out-of-this-world customer experience — will have far reaching returns. If you see referrals falling, […]