Category: Private Duty

Review documentation to ensure it’s written in understandable language

Ensure caregivers speak to clients in a way that clients can comprehend and that any documentation your agency provides is understandable as well. A huge percentage of U.S. adults have some form of literacy issue, notes Misty Kevech, project coordinator for the Home Health Quality Improvement (HHQI) National Campaign. And clients who are 65 years […]

Build a strong employment brand to best attract top talent to your agency

Understand and implement the key elements of an engaging employment brand to better recruit qualified candidates to your agency. A successful employment brand should include a strong website, compelling job descriptions and clearly defined career paths. When done strategically, these elements work to form a single, cohesive brand around employment at your agency. An employment […]

Study shows ‘clear correlation’ between wages and turnover rate in home cares

Home care agencies that offer caregivers the most money have turnover rates far lower than the national average, while agencies that pay the least have significant turnover rates. That’s according to the latest benchmarking study by Home Care Pulse of Rexburg, Idaho. “The correlation between wages and turnover is also clear from regional data; the […]

In #MeToo era, tighten up sexual harassment training and policies to avoid big settlements

In an era of heightened awareness, it’s more important than ever to make sure your agency’s sexual harassment policy is clear, effective and followed. Sexual harassment is covered in civil rights law under Title VII, and claims against harassers and the businesses that employ them can be brought via the Equal Employment Opportunity Commission (EEOC) […]

Survey your staff and act based on responses — it may help with retention rates

With turnover rates in home care hovering near 67%, it’s vital to poll your agency’s caregivers in order to better identify what they care about and how to best retain them. One strategy to help with employee satisfaction and retention is to understand and appreciate your workforce’s cultural diversity, says Hayley Gleason, interim executive director […]

Pick up the hiring pace, beat the clock to win the caregiver recruitment race

Start processing potential caregivers immediately after the interview to pick up the pace on recruitment and make sure interested, qualified candidates don’t get scooped up before your agency can officially hire them. The caregiver shortage is the top reported threat to business growth for private duty businesses today, and while there are many specific challenges […]

New guidance answers some questions on electronic visit verification requirement

New guidance for implementing electronic visit verification (EVV) as required under the 21st Century Cures Act may open the door for agencies to seek financial support for the cost of implementing such a system. The 21st Century Cures Act requires states implement an EVV system for providers offering personal care, homemaking, respite and other non-medical […]

PAID program may provide agencies a pathway for correcting FLSA violations

For the first time, the U.S. Department of Labor is offering a program to allow home care agencies and other companies to self-disclose Fair Labor Standards Act (FLSA) violations in exchange for Labor waiving civil monetary penalties and liquidated damages. The Payroll Audit Independent Disclosure (PAID) program, which began April 1, could be significant for […]

New study: Turnover rate for caregivers continues skyrocketing, rises to 66.7%

Seek out ways to encourage and promote your agency’s top caregivers. Doing so will help with your agency’s retention rate — an ongoing struggle that’s worse now than ever before for the private duty industry. Several years ago the turnover rate at A Caring Hand Inc. in Vernon, Conn., roughly matched the national average. To […]

Maintain caution around joint employment issues after previous ruling reinstated

The National Labor Relations Board (NLRB) has changed its stance and will now, once again, find that two or more entities are joint employers of a single workforce if they share or determine together matters governing the essential terms and conditions of employment. The recent change means that an employer could be a “joint employer” […]